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Privacy Policy

Privacy Policy

SanreStreaming, part of the Sanre’ Entertainment Group (we, us or Sanre’) care about protecting the privacy of our “Fans,” “Artists,” and other visitors (collectively, our Users or you) who use our website, products, or services (collectively the Services). This privacy policy (Privacy Policy) provides details about how we collect, share, and use the information collected through the use of our Services as a data controller.  By visiting our website and using the Services, you agree to the terms of this Privacy Policy and our Terms and Conditions of Service as they may be amended from time to time. Capitalised terms not defined herein are as defined in our Terms and Conditions of Service.




The information we collect from you depends on whether you are merely browsing our website as a general User or whether you choose to register for an account. In the course of your use of the Services, we obtain the following information about you as described below. 

Signing Up for Services as a Fan

To create a Fan account with Sanre’, you must provide a working email address and create a password for your Fan account. You may also choose to add a username and avatar to your Profile. We collect this information to perform our commercial contract with you and to provide marketing communications to you, if you consent to receive them. This information is not shared with Artists unless you make a purchase.

To make a Fan purchase from an Artist, you must also provide your shipping address and either an email address or mobile phone number in case Sanre’ or your Artist needs to contact you about your purchase. We and your Artist will use this information to perform our respective commercial contracts with you and to provide marketing communications to you, if you consent to receive them. Sanre’ will also collect your payment card information to fulfill your purchase. However, payment card information is processed by a third party payments processor. We do not store your payment card information in complete form within our systems and we do not share it with your Artist in any manner.  

Use of Services, Website Visits and Support

We use cookies, web beacons, local storage objects, pixels and other technologies that operate on the Services. These technologies may collect technical data relating to your online activity on our website with respect to our Services, including the following:

IP address;

browser type and version;

geographic location;

the time, date, and length of time you use our Services;

pages you view, including the time spent on each page and clicks on each page;

how you got to our Services (i.e. referring URL) and any links you click on to leave our Services;

when you update your information, communicate with us, or order new Services;

metadata about your use and your contacts’ use of our Services and the emails you send (including clicks and opens); and

other interactions with our Services.

You can adjust the permissions within your browser or device operating system. However, if you set your browser to disable certain technologies, such as cookies, some features of the Services may not function properly. 


We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

to provide the requested Services to you, and if you are a Fan, to facilitate the provision of requested services by your Artist;

to provide you with useful content;

to ensure the proper functioning of our Services;

to offer and improve our Services;

to provide you with requested information or technical support;

to facilitate your movement through our website or your use of our Services;

to do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);

to diagnose problems with our servers or our Services;

in connection with our security and compliance programs, including to prevent, detect, and take action against fraud or misuse of our Services, to establish, defend or protect our legal rights or interests, and to comply with our financial or legal obligations;

to administer our websites;

to communicate with you;

to assist us in offering you a personalized experience or otherwise tailor our Services to you; 

and as otherwise described in this privacy policy.




We may share certain personal information as further described below.

Sharing Fan Information with Artists

When a Fan purchases a Ticket or Service, we may share your name, shipping address, and preferred contact method (email address or mobile phone number) in order for your Artist to:

assist you in using our products and services,

contact you with offers, services or products that may be of interest to you (on the basis of consent, where such is required by applicable law), and

provide you with their products or services.

Artists are independent controllers of your information.  However, they are prohibited by this Policy and our Terms and Conditions of Service from using Fan contact information for any purpose beyond those set forth above without your consent.

Sharing with Third Party Service Providers and Vendors

We may engage third parties so that they can assist us in servicing you with things such as customer service, payment processing, email and SMS delivery, information technology services, and information storage services, with the understanding that such third parties will use any personal information that is shared for their limited purposes as a service provider and in accordance with our Privacy Policy.


Corporate Reorganizations


If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.

Legal Process and Protection from Harm

We may disclose your personal information as required by law or by any competent authorities or to make any required filings with or obtain any necessary authorisations from any regulatory body, tax authority or securities exchange. 

Non Personal Information

We may share aggregate or anonymised information about Users with other entities for marketing, advertising, research or similar purposes.


The transmission of information via the internet, email or text message is not completely secure. Although we have implemented reasonable precautions to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email and any such transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorised use, access or modification.




We do not collect, use, or disclose your personal information in any ways or for any purposes that are materially different from those set forth herein. If we wish to do so in the future, we will obtain your consent first, and offer you the choice to opt-out of such collection, use, or disclosure. You may choose whether you wish to receive marketing/exclusive content communications through SMS messages or emails from your Artist through the Sanre’ platform at the time you purchase the Services. You can unsubscribe from these messages at any time. 




We and our third party service providers use cookies, web beacons, local storage objects, pixels, session replay/screen capture, and other similar technologies to collect technical data as described in Section 1 above. We, or our service providers on our behalf, may combine this information with other personal information we collect from you.  




We may retain your information in our active systems as long as needed to meet the purposes for which it was collected or to fulfill the other purposes outlined herein. The duration for which we store your personal information depends on the purpose for which the information is being used.




Certain applicable laws, such as the European Union’s General Data Protection Regulation 2016/679, or GDPR, grant individuals specific rights in relation to their personal information. Such rights may include a right of access, rectification, restriction of, or objection to, processing of your personal data (including processing for direct marketing), withdrawal of consent (where consent was our basis for processing), and portability to another controller and deletion/erasure. Some of these rights are subject to limitations set forth in the applicable law.

Some features of the Services allow you to review, update and delete your personal information from your Sanre’ profile, or to cancel your Sanre’ account. Where this function is not available or you would like assistance with exercising your personal information rights, please contact us. 




Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.




Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If you are under the age of 18 you should obtain the consent of your parent or guardian before you provide us with your personal data.




This website is hosted in the United Kingdom, and our Services are provided from, Hong Kong. We may also engage service providers or business partners located in other countries who may receive your information in accordance with this Privacy Policy and applicable law. Those countries may offer less privacy protection than your country of residence, and in certain instances your personal information may be accessible by foreign courts, law enforcement authorities and national security authorities in those countries. 




We reserve the right to update or modify this Privacy Policy at any time, so please review it frequently. We will notify Users of such changes by posting the updated Privacy Policy to this page and any changes will be effective immediately upon posting. Under certain circumstances, we may also elect to notify you of such changes by email, or by means of a notice on www.SanreStreaming.com prior to the change becoming effective. In all cases, your continued use of any Services constitutes acceptance of any such changes.